Returns
Cooling-off period/returns
It may happen that you want to return an order—perhaps because the product does not meet your expectations or for another reason. Whatever the case, you have the right to cancel your order within 14 days of receiving it, without providing a reason.
After cancellation, you have an additional 14 days to return the product. You will then receive a full refund of the order amount, including shipping costs. However, the return shipping costs from your home to our store are at your own expense. These costs are approximately €7.50 per package—please check your carrier’s website for exact rates.
If you exercise your right of withdrawal, the product must be returned to us, along with all accessories provided and, if reasonably possible, in its original condition and packaging. To initiate a return, please contact us at alex@thedenimfamily.com We will refund the due amount within 14 days of receiving your return, provided that the product has been received in good condition.
If the product is damaged or the packaging is more damaged than necessary to inspect the product, we may deduct any depreciation in value from your refund. Therefore, please handle the product with care and ensure it is properly packaged when returning it.
Note: We do not accept returns for products that have been personalized or custom-made according to your specifications.
Exchange a Product?
Would you like to exchange your product? No problem! Please contact us at alex@thedenimfamily.com However, you will be responsible for the return shipping costs.
Note: We do not accept returns for products that have been personalized or custom-made according to your specifications.
Incorrect Delivery Address?
Did you accidentally provide the wrong delivery address? Please contact us as soon as possible, and we will do our best to update your order before it is shipped.